Terms of Service

Last Updated: April 13, 2026
Version: 1.0
Status: PUBLISHED

1. Agreement to Terms

By accessing or using the Denouement Platform ("Platform"), operated by Ridgecrest Works LLC ("Company," "we," "us," "our"), you ("Planner," "you") agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a business entity, you represent that you have authority to bind that entity.

If you do not agree to these Terms, do not use the Platform.

2. Description of Platform

Denouement is a SaaS platform that provides wedding and event planners with AI-assisted tools for contract management, payment tracking, vendor management, budget oversight, and workflow automation. The Platform is intended for use by professional event planners in connection with their event planning business operations.

3. Account Registration

To use the Platform, you must create an account. You agree to:

Provide accurate and complete registration information
Keep your account credentials confidential
Notify us immediately at legal@denouement.ai if you suspect unauthorized access to your account
Be responsible for all activity that occurs under your account

We reserve the right to refuse registration or cancel accounts at our discretion.

4. License Grant

Subject to these Terms, Company grants you a non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal, professional event planning business operations during the term of your subscription.

This license does not include the right to:

Access the Platform's underlying source code
Use the Platform to develop competing products
Sublicense or resell Platform access to third parties
Operate the Platform on behalf of multiple organizations under a single account (unless expressly authorized)

5. Intellectual Property

The Platform, including all software, algorithms, AI models, agentic workflows, templates, documentation, and all other components, is the exclusive property of Ridgecrest Works LLC and is protected by U.S. and international intellectual property laws.

You retain full ownership of all data, documents, and content you upload to the Platform ("Your Data"). We process Your Data solely to provide you with Platform services. See our Privacy Policy and Data Processing Agreement for details.

All feedback, suggestions, or ideas you provide regarding the Platform may be used by us without restriction or compensation to you. We will own any improvements developed based on your feedback.

6. Acceptable Use

Your use of the Platform is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. You agree not to use the Platform in any manner that violates applicable law, these Terms, or our Acceptable Use Policy.

7. AI Features

The Platform incorporates artificial intelligence and automated tools. You acknowledge that:

AI-generated output is advisory and may contain errors
You are responsible for reviewing AI output before acting on it or sharing it with clients or vendors
AI features are disclosed in our AI Disclosure Policy
You consent to our use of AI in providing the Platform services as described in our AI Disclosure Policy

8. Subscription and Fees

Access to the Platform requires a paid subscription. Fees, billing cycles, and payment terms are described at [Pricing Page URL]. By subscribing, you authorize us to charge your payment method on a recurring basis. All fees are non-refundable except as required by applicable law or as expressly stated in our refund policy.

Late payments accrue a service charge of 1.5% per month (18% per annum) from the due date.

9. Data Processing

By using the Platform to process personal information of your clients or their guests, you agree to our Data Processing Agreement, which governs our respective obligations regarding that data. The DPA is incorporated into these Terms by reference.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

Company is not liable for indirect, incidental, special, consequential, or punitive damages
Company's total cumulative liability arising from or related to these Terms shall not exceed the fees you paid to us in the three (3) months immediately preceding the event giving rise to the claim
Company is not liable for losses resulting from: third-party service failures, your reliance on AI-generated output without independent verification, force majeure events, or your breach of these Terms

Nothing in these Terms limits liability for gross negligence, willful misconduct, or matters that cannot be limited by law.

11. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

12. Indemnification

You agree to defend, indemnify, and hold harmless Ridgecrest Works LLC and its members, officers, employees, and agents from any claims, damages, losses, or expenses (including attorneys' fees) arising from: (a) your use of the Platform; (b) your breach of these Terms; (c) your violation of any law or third-party rights; or (d) claims by your clients arising from your use of the Platform in connection with their events.

13. Suspension and Termination

We may suspend or terminate your access to the Platform at any time with reasonable notice if:

You materially breach these Terms and fail to cure within 10 days of notice
You violate our Acceptable Use Policy
Continued access creates legal or security risk

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We will provide you with a copy of Your Data within 30 days of termination upon request.

14. Dispute Resolution

Informal Resolution: Please contact us first at legal@denouement.ai. We will try to resolve disputes informally within 30 days.

Arbitration: If informal resolution fails, disputes shall be resolved by binding arbitration administered by JAMS in San Francisco, California, under JAMS Streamlined Arbitration Rules. The arbitrator's decision is final and binding.

Exceptions: Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

Class Action Waiver: To the extent permitted by California law, you waive any right to bring claims as a class action or in a representative capacity.

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflicts of law principles.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email and in-app notice at least 30 days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

17. Contact

Ridgecrest Works LLC
[Address], Mill Valley, CA 94941
Email: legal@denouement.ai
Website: denouement.ai